Freedom of Information
The freedom of information act requires the practice to make certain information available to the general public if requested. Most of this information is contained in the practice booklet and on this website. However you may access the freedom of information website at www.foi.gov.uk
Access to Patient Information
Everyone working for the NHS has a legal duty to keep your information confidential, and anyone who receives that information from us is also under a legal duty to keep it confidential. If you are receiving care from other people as well as the NHS, we may need to share relevant information, to enable us all to work together for your benefit.
The sharing of some information is strictly controlled by law. Unless there are exceptional circumstances, such as when the safety of others is at risk, we will not disclose your information to third parties, without your permission.
We only ever use or pass on information about you if people have a genuine need for it in your and everyone's interest. Whenever we can we will remove details, which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law. We will only give information to your relatives, friends and carers if you want us to and have given your written permission.
Sometimes the law requires us to report information to appropriate authorities, such as when we encounter infectious diseases, which endangers the safety of others or where a formal court order has been issued. Our aim is that any records we have about you are accurate, secure and held in strictest confidence.
Access to Medical Records
The Data Protection Act 1988 gives you the right to see, or have a copy of, any personal information held in your health record, this is known as the right of 'subject access'. If you want to see your records, or have a copy of your health records, you should make a written request to the Practice Manager, who will then guide you through the process of gaining access to them.
A charge will be made for photocopying and administration. Please note, if you would like your representative to have access to your records such as a solicitor, there may be a charge up to a maximum of £50 if after reading this you have any queries or want further information please write to or telephone the Practice Manager.
Zero Tolerance Policy:
The Practice believes that its staff, patients and others have a right not to be subjected to any kind of harassment or abuse. In order to protect and support staff, patients or visitors from any unacceptable behaviour, the Practice reserve the right to take appropriate action.
This can include
- Asking patients or relatives or others to modify their behaviour
- Requiring relatives or others to leave the premises if their behaviour compromise staff’s ability to provide an appropriate level of care to the patients in their charge.
- Reporting acts of harassment or abuse to the police.
The purpose of this policy is to protect staff, patients relatives and visitors from any form of harassment or bullying.
Suggestions & Complaints
The practice strives hard to ensure that everyone receives quality care, and welcomes any suggestions or comments from you as to how to improve the service we offer. We realise that occasionally things do not go as smoothly as we would like.
If you think that this has happened to you, please tell a receptionist or the practice manager so that we can help you sort your problem out. A practice - based complaints procedure has been set up, details of which may be obtained from the practice manager.
Download our practice complaints leaflet